Ederra Website Privacy Policy - February 2024

Ederra Pty Ltd (‘we’, ‘our’, ‘us’) is committed to providing quality services to you and this policy outlines our ongoing obligations for protecting your Personal Information in accordance with the National Privacy Principles (NPPs) set out in the Privacy Act 1988. 

The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the NPPs may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Collection & Use of Personal Information

Personal Information is information or an opinion that identifies an individual. We collect Personal Information (for example names, addresses, email addresses, phone numbers) that is necessary for conducting our business and primarily for providing our services to you. We may also use your Personal Information for secondary purposes closely related to our primary purpose, where reasonable in the circumstances. Where any information requested is not provided, we may be unable to deliver our services.

We collect Personal Information through your communications with us (correspondence by email, phone, our website), and we may also track your enquiries and online activities. We may email, SMS or phone you for the purposes of marketing, and to discuss your account. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Disclosure of Personal Information

We may at times, in the course of conducting our business, disclose your Personal Information to related bodies corporate, subcontractors and service providers in confidence. Where Personal Information has been disclosed, we require the third party to strictly adhere to this Privacy Policy. We may also disclose your Personal Information where required or authorised by law.

Security of Personal Information

We store your Personal information in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. Where your Personal Information is no longer required for the purposes outlined above, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to Personal Information

You may request to view or amend the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at admin@ederra.com.au. Please note, we may require identification from you before releasing the requested information.

Maintenance of Personal Information

It is important to us that your Personal Information is up to date, and we will take reasonable steps to ensure the information we hold is accurate and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at admin@ederra.com.au.